The Interaction Design Model
Author: David Hogue
Date: 3/7/2019
What I Already Knew:
- If people are confident that their interaction with a product will help them achieve their goals, then the probability of interaction increases
- Probability of interaction goes down when the predicted outcomes do not align with the person’s goals, and when they have low confidence that an interaction or product is relevant and useful
- If the outcomes are irrelevant, if serious errors occur, or if the path leads away from the goal, the people are more likely to stop using the product
What I Didn’t Know:
- Ambient Feedback- subtle, continuous changes to the interface that provide useful information at a glance
- Anticipatory Feedback- information is provided before a person interacts to help them understand what the outcomes may be; improves the accuracy of predictions; helps people avoid interaction that are not likely to help them achieve their goals
- Three Stages of Feedback:
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- Interaction Acknowledged- An immediate response to a person’s interaction and request. The product acknowledges that they have done something.
- Request in Progress- Interim feedback to indicate that the product is still working on the request and provides progress information
- Results of Interaction- the final feedback is the actual result or output of the product in response to a person’s request
What I Want to Know More About:
I want to know ways to properly listen to feedback and how to implement them into a site or product.
Eman 